Customer Questions
- Shipping Information
- How can I purchase artwork?
- Do you offer custom paintings?
- How does the commission process work?
- Do you offer gift cards?
- When are new paintings released?
- Do you hold paintings?
- How do I start a payment plan?
- Is shipping included for original art pieces?
- Returns
- Do you donate to a charitable cause?
Shipping
Shipping is not included but we will do our best to get the painting to you in the most cost-effective way we can!
Sometimes this means taking the painting off the frame and shipping it to you rolled, especially if it is a large painting.
Please allow up to 7-10 business days for your order to be processed and shipped. All art comes in premium packaging and is delivered with a tracking ID. A customer signature will be required to ensure the painting gets to you and not your neighbour. Please keep in mind that shipping time frames are not guaranteed as multiple factors can affect delivery. If your order is delayed or lost, we will file a claim with the courier.
Worldwide Shipping
*Please note that artwork may be subject to duties, taxes, and/or fees according to your country’s regulations. Please consult your local customs office for more details about duties and taxes.
If you have any questions just get in touch.
Easy!
There are a couple of ways to get your hands on an original piece of art for your space.
You can browse original paintings currently available on the Shop page. Simply click on the painting that you want and it and you will be taken to the details. The payment method is simple and straightforward.
Alternatively, you can leave us a message here and we would be happy to help with your purchase.
If you saw a painting you really wanted but has already been sold, we can work with you to customize a piece that fits your style and money mindset.
Indeed!
We would love to collaborate with you to create a custom piece that speaks to you on all levels and fits into your ideal space. To inquire please see our Commissions page. Inquires are obligation-free.
Simple!
Visit our Commissions page and we will connect so we can walk you through a simple process to create a personal piece just for you.
Sure!
Order yours here
Soon!
We try to create new collections four times a year. The best way to find out about new collections is by signing up for our newsletter. Signing up for the newsletter gives you inside access to our studio and sneak previews for upcoming releases. You can sign up for our newsletter here.
Can!
We offer flexible payment plans in order for you to secure a painting that you love. The painting will be marked as SOLD when we receive your deposit. You receive the artwork when the final payment has been made.
Done!
Email us at artrophyart@gmail.com regarding the painting you want and we can set up a plan that makes the best sense for you.
Maybe!
Shipping is included in the price of the piece if you are ordering within North America.
Originals are shipped in premium packaging and are delivered with a tracking ID. A customer signature will be required to ensure your painting gets to you safe and sound.
All sales are final. Exceptions are made in case of damage incurred during shipping. If this happens, please contact us within 7 days of receiving your artwork to discuss an amicable solution.
We are exploring options to collaborate with a charitable cause. If our artwork or our story speaks to you please contact us!